Shipping & Returns
Everything you need to know about how we deliver your order and our hassle-free return policy.
🚚 Shipping Information
3–5 Days
Standard Delivery
FREE
On orders above ₹499
| Region | Delivery Time | Shipping Fee |
|---|---|---|
| Metro Cities (Delhi, Mumbai, Bengaluru, etc.) | 2–3 business days | ₹49 (Free above ₹499) |
| Tier 2 Cities | 3–5 business days | ₹69 (Free above ₹499) |
| Rest of India | 5–7 business days | ₹99 (Free above ₹499) |
| North-East & Remote Areas | 7–10 business days | ₹129 (Free above ₹799) |
• Orders placed before 2 PM IST are dispatched the same day.
• You'll receive a tracking link via email and SMS once shipped.
• Cash on Delivery (COD) is available on orders up to ₹2,000.
↩ Return Policy
📦
7-Day Returns
From delivery date
💰
Full Refund
Original payment method
🔄
Free Pickup
We'll collect it
Eligible for Return:
- Unopened and sealed products in original packaging
- Damaged or defective items (photo proof required)
- Wrong product received
Not Eligible:
- Opened or used products
- Products returned after 7 days
- Items purchased during clearance sales
📋 How to Request a Return
1
Contact Us
Email support@kuprek.com or use our Contact form with your Order ID.
2
Get Approved
We'll review your request and respond within 24 hours with return instructions.
3
Ship or Schedule Pickup
We'll arrange a free pickup or you can ship it back using the prepaid label we provide.
4
Refund Processed
Refund will be initiated within 2 business days of receiving the return. Amount reflects in 5–7 business days.
Still have questions? We're here to help!
Contact Support